SAND STORM

◇Elder-Geeks.com

5% offのcouponが”IAMELDERGEEK”から”elder-geek.com”に切り替わっている。このcouponは何度でも使用可能なので恒常的に5%引き、しかもsaleで引かれた額にかけて5%引くことができる。ただし、”IAMELDERGEEK”と違ってbluecoinsへの購入には使えない。bc購入時のcoupon入力そのものが消えているから仕様変更だろう。

Elder-Geeks.comはやっていることがよくわからないが、game関連情報を流すsiteで、Facebookで相互にfriendしている所をみると運営者が同じか何かの協力関係にあるのだろう。

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◇Update 07 January 2013

Dear Members,

Over the holidays we had a few problems with our site that affected some of you who bought or tried to buy the Bethesda New Year Collection and the Borderlands 2 Four-Pack.

We mistakenly advertised these packs at a price much lower than intended.

Many customers were quick to purchase the bundles at these low prices, in fact so many that our servers buckled under the pressure resulting in additional technical problems.

What does this mean for you?

If you have managed to access at least one serial key

This means that we were able to complete your order. As difficult as it is for us, we will be honoring the price that we advertised and you will get to keep all of the games you bought – we’re currently waiting on serial keys to complete your orders and will deliver them as soon as possible.

If you have not managed to access any of the games

This means that we were not able to complete your order due to technical difficulties, and have therefore reversed your payment. We understand the disappointment that you have experienced especially during the Holiday season and as compensation we are providing your account with a 20% discount valid on all purchases on the GamersGate site until 31 December 2013. In the few cases where discounts are not permitted, we will do our best to provide similar compensation (e.g. the equivalent amount in Blue Coins). The discount is not valid when purchasing Blue Coins.

We want to apologize for these mistakes and the amount of time it has taken to resolve everything. It is possible that there are some who may be “stuck in the middle” and we would like to direct them to our support team so we can help you individually. Please be aware that due to the above issues, our support team is under heavy pressure – we will be answering all tickets we receive, but it may take longer than usual until things calm down.

We hope that you can be pleased with the resolution of these issues, and that we can continue to deliver fantastic deals and some exciting new releases as we move forward.

1.collectionの中の一つでもkeyを発行したaccountは取引が完全に成立したと見なして、publisherからkeyを入手次第すべて発行する。この場合GG側は損失だが、広告した価格での取引を尊重する。

2.一つもkeyを発行していない場合、技術的な問題により取引は成立していないと見なし、解約し払い戻し処理とする。しかし、その代償として2013AD末まで有効な、何にでも何度でも使える20%割引きのcouponを発行する。ただし、特定の商品では使用できない(trade目的での大量購入が起きるような事例だろう)。

この二つに綺麗に該当しない人、例えば払い戻しを受けていないにも関わらず商品が消されてしまっているという状態などは個別に対応する、ただしそちらから相談して欲しいとある。

また、この問題は大量の処理案件を発生させたため、support teamが対応するには時間がかかると改めて言っている。

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